Compensation: $20.00 to $25.00 per hour

Graves Hospitality is excited to present an exciting career opportunity for a Sales Coordinator at the Moxy Oakland Uptown! This sales contributor will be responsible for reviewing, coordinating, and executing all group and meeting related functions; and facilitating communication between the client, the hotel, and the staff throughout the pre-planning, execution, and post-meeting phases.

• Fulfill the hotel's #gotmoxy hospitality operating principle by planning or supporting sales activities, promotions and client events that bring to life the uniqueness of the hotel and celebration of the Moxy culture
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & operations team.
• Generating reports, preparing proposals, collecting payment and coordinating with clients and suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, group resumes and banquet event orders (BEOs).
• Print materials and assemble information packages (e.g., brochures, promotional materials, sales flyers, giveaways etc.).
• Research and compile a prospecting list of companies and contacts from Fosse for solicitations.
• Assist in business development efforts as instructed by the Regional Director of Sales.
• Build group blocks and maintain reservations in Fosse.
• Manage and maintain manager’s schedules, appointments, and travel arrangements.
• Assist sales team by maintaining group files, filing important documents, and ensuring deposits are collected per contract due dates.
• Arrange and coordinate meetings, events, and site inspections.
• Attend and execute each meeting and event while working closely with the operations staff to ensure a successful operation with high client satisfaction.
• Set-up event area and/or board room prior to the event, ensuring cleanliness and proper set up of furniture and equipment.
• Inspect and maintain meeting and event set-ups for cleanliness, neatness and in agreement with group requirements.
• Interaction with client in regard to leads and hotel needs.
• Meets with clients in the absence of the Regional Director of Sales or Sales Manager to convey details of the sale effectively and professionally to the client.
• Perform hotel site tours with potential clients in the absence of Regional Director of Sales or Sales Manager
• Upload, extract and maintain customer databases in Delphi/Amadeus or Fosse.
• Create and manage company and business travel profiles in Delphi/Amadeus.
• Maintain manager activities in Delphi/Amadeus.
• Handle Rooming list and reservation links for groups and corporate accounts.
• Issue Planner Bonvoy Points for Regional Director of Sales approval once group or event has departed and balance has been collected.
• Ensures all documents produced by the sales department (i.e. contracts, rooming list, group resumes, proposals, banquet event orders) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Responsible for knowing hotel emergency procedures.
• Responsible for the proper administration of issued keys.
• Other duties as assigned by Regional Director of Sales or General Manager.

• Ability to work as a team player with all levels of hotel staff.
• Be readily available & approachable for all team members.
• Extend professionalism and courtesy to team members.
• Celebrate and foster decisions that result in successes as well as failures.
• Be readily available & approachable for all guests.
• Take proactive approaches when dealing with guest concerns.
• Answer guest questions regarding local area facilities and services.
• Accommodate guest special requests.
• Always extend professionalism and courtesy to guests.

• Able to use advanced computer systems: Microsoft Office Suite, One Source, Fosse, MRDW, CVENT and Delphi/Amadeus experience strongly preferred.
• Previous hotel sales, hotel event, or hotel operations experience in a boutique hotel, select service hotel, or similar operation strongly preferred.
• Speak with others using clear and professional language.
• Working knowledge of standard office administrative practices and procedures.
• Excellent customer service skills.
• Able to effectively communicate in English, in both written and oral forms.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Ability to provide own transportation for various tasks, including client visits and running sales related errands
• Valid driver's license and a clean DMV record
• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM & RDOS.
• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.