Compensation: $20.00 per hour

• Welcome and engage guests in a friendly, professional, and approachable manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Verify guest identification, payment methods, deposits, and reservation information in accordance with hotel policies.
• Assist guests with questions regarding the hotel, local attractions, transportation, dining, parking, and the surrounding Minneapolis area.
• Answer incoming telephone calls and respond to guest requests in a timely and professional manner.
• Process reservations, room changes, extensions, cancellations, and other reservation-related requests.
• Maintain accurate guest accounts and folios, including room charges, payments, adjustments, and incidental deposits.
• Follow Marriott Bonvoy procedures and recognize members according to applicable brand standards.
• Respond to guest concerns and service issues with empathy and professionalism, escalating situations to management when necessary.
• Communicate guest requests and maintenance or housekeeping concerns to the appropriate department and follow up when necessary.
• Maintain awareness of hotel occupancy, room availability, arrivals, departures, special requests, and hotel events.
• Work closely with Housekeeping, Maintenance, Sales, and other departments to ensure a smooth guest experience.
• Follow hotel procedures regarding guest privacy, room keys, credit card security, cash handling, and confidential information.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Complete assigned shift checklists, reports, and other front office responsibilities.
• Follow all hotel safety, emergency, security, and loss-prevention procedures.
• Perform additional duties as assigned by hotel management.

• Previous hotel, hospitality, retail, restaurant, or customer service experience preferred but not required.
• Strong customer service and communication skills.
• Comfortable interacting with a wide variety of guests and handling challenging situations professionally.
• Ability to multitask and remain organized in a fast-paced environment.
• Dependable and punctual with the ability to work independently when necessary.
• Basic computer skills and ability to learn hotel property-management and reservation systems.
• Ability to handle guest payments and confidential information accurately and responsibly.
• Must be able to communicate effectively in English with guests, coworkers, and management.

• Morning and evening shifts
• Weekends
• Holidays
• Special events and high-occupancy periods