InterContinental Minneapolis-St. Paul Airport

5005 Glumack Drive

Minneapolis, MN 55450

Telephone (612) 725-0500

posted April 17, 2024

Guest Services Agent

Compensation: 19.00/hour

2:30pm-11pm  Full Time, must be available both weekend days

Position Information: The Guest Service Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and distribute room keys. Process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; thank guests with genuine appreciation.

Qualifications:

Must have previous Hotel Front Desk Experience

• Prior guest service and cash handling experience necessary.

• High School diploma or equivalent.

• Ability to communicate effectively with the public and other Team Members.

• Read, write and speak English fluently. 

Must be able to stand for up to 8 hours.

InterContinental Minneapolis-St. Paul Airport

291 Room Hotel

Modern Hotel With Unrivaled Convenience at Minneapolis – St. Paul Airport

The only hotel at MSP International Airport, the InterContinental Minneapolis - St. Paul Airport is a confluence of luxury and convenience. Direct access from Terminal 1 is available at Gate C25 and our free 24-hour shuttle expedites transfers from both terminals. Steps away from light rail access, the Mall of America and Downtown Minneapolis are only minutes away. With ample onsite parking, our popular park & fly packages provide a worry-free, restful night before your early morning flight.