Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

Direct Sales: Targets results-oriented high revenue potential sales calls of 30+ room nights on peak to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.

Key Account Management:  Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.

New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.

Acquires referrals from existing accounts: Follows up on all leads within 24 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to sister hotels.

Plans and implements an on-going Targeted Account Development "hit list" of 50+ room nights on peak in order to create new revenue and acquire valuable hotel contacts, and contracts.

Continually targets and prospects for new business with 50+ room nights on peak through telemarketing, individual creativity and innovation.

Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.

Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.

Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner. 

Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.

Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.

Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.

Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.

Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.

Displays a neat, clean, and business-like appearance at all times.

Administration: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.

Community/Trade Involvement: Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.